Return Policy
Return Policy
At Care Instruments, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we've got you covered with our hassle-free return policy. Please read the following guidelines to ensure a smooth return process:Eligibility for Returns:
- You may return most new, unopened items within 30 days of delivery for a full refund. We only accept returns for items that are in their original condition and packaging.
- Customized or personalized items are not eligible for return unless they arrive damaged or defective.
Initiating a Return:
- To initiate a return, please contact our customer support team within 30 days of receiving your order. We will provide you with a return authorization (RA) number and instructions on how to return the item.
- Please ensure that the item is securely packaged and include the RA number on the package. We recommend using a trackable shipping method to ensure safe delivery.
Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, we will process a refund to your original payment method within a certain number of days.
- Please note that shipping costs are non-refundable, and you will be responsible for return shipping fees unless the return is due to our error or a defective product.
Exchanges:
- If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact us immediately to arrange for an exchange and provide details of the issue.
- We will cover the cost of return shipping for defective or damaged items and expedite the exchange process to ensure minimal inconvenience to you.
Cancellations:
- If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but please note that orders that have already been processed or shipped may not be eligible for cancellation.
Contact Us:
- If you have any questions or concerns about our return policy or need assistance with a return, please contact our customer support team. We are here to help you every step of the way.